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Kent Care Navigator Service

 
 

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Dartford, Gravesham, Maidstone, Tonbridge & Malling, and Tunbridge Wells

Darent Valley Hospital (part of the Integrated Discharge Team), Istead Rise GP Practice

 

The Care Navigator Service offers free impartial information, advice and guidance for adults, families and carers to assist them with the issues they may face.

Our one-to-one service provides guidance to individuals either in their own home, the hospital setting, or GP surgery. We offer a holistic approach talking through different areas of the person’s life and what will make the greatest difference to them.

It is a short-term intervention, with referrals made to other services or organisations where there is a need for on-going support.

We directly support clients and their families to access the appropriate benefits, form filling, these could include benefit forms, Blue Badge, housing applications etc.

Care Navigators undertake assessments for telecare (lifeline) and for minor aids and adaptations in the home.

Over the last year the service has enabled  3,000 people to remain independent in their own homes.

 

Client quotes:

“Excellent fast effective service”

“The service is very good and I have already recommended you”

“The service was the very best, thank you very much”

“So nice to talk to someone who cares and understands”

“Thank you for your kindness in helping me. I am very grateful”

“Needed telecare for an early hospital discharge and it was installed within 48 hours, Amazing”.

 

To make a referral please use the online form below