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Wellbeing Matters


Wellbeing Matters is an innovative service delivered by Imago.  Community Navigators provide community navigation to adults over 55 or those over 18 with complex needs and adult Carer support across Dartford, Gravesham, Swanley and Swale.  


Community Navigation Support for Extremely Vulnerable Patients & Adult Carers- COVID update

Wellbeing Matters continues to offer support to older patients (50+), younger adults (18+) who are frail or have complex needs, and their carers.  This includes any patient who has been advised to shield , and who may therefore be in need of additional social, emotional or practical support.

The service provides information, advice and guidance, support with accessing a wide range of services, community equipment, telecare, benefits advice, form filling and social contact. The service raises patient awareness of coronavirus official guidance and available support, and provides weekly check-in calls for older clients, those who live alone, have ongoing mental health issues or are highly vulnerable.

Services are currently virtual, except when a patient is in urgent need of support that cannot be provided by other means. In this situation, a face-to-face appointment will be provided, with the necessary safety measures in place


Community Navigators work with individuals to carry out holistic assessments and statutory Carers Assessments, working with them to identify what will make the greatest difference to improve their health, wellbeing, confidence and motivation. The service offers information and guidance, and emotional and practical support; encouraging personal choice and helping people access a range of community, health and social care options.

For more information, contact or 0300 011 1965.

Follow us on Facebook for information, events and updates: Imago Adult Support



How to Access the Service 


Please be aware that we are currently experiencing a high volume of referrals and the team are additionally supporting COVID Vaccination Centres.  This may cause an unavoidable delay.  


Referrals to the service can be made via GP Practices, health services, Voluntary Sector, Social Care Professionals or you can self-refer using the form below.

GP and health professionals can refer via or


Online Carers Groups
Calling Carers!
Do you live in Dartford, Gravesham, Swanley or Swale?
Do you care for someone over 18?
Would you like to meet other carers?
Or maybe you know someone who would?
Then come and join our online carers Group, held every other week via ZOOM.
Tuesday is our Dementia Carers group and Friday is open to all adult carers.
Please call our HUB on 0300 011 1965 to register your interest. We look forward to seeing you there.