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Community Navigation Service


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Dartford, Gravesham, Maidstone, Tonbridge & Malling, Tunbridge Wells, Darent Valley Hospital (part of the Integrated Discharge Team), Downs Way Medical Practice. 

Imago works in partnership with primary care services, local care teams and with community voluntary sector organisations.


The Community Navigation Service offers short term, free impartial information, advice and guidance for adults, families and carers to assist them with the issues they may face.

Our one-to-one service provides guidance to individuals either in their own home, the hospital, or their GP surgery. We offer a holistic approach talking through different areas of their life and what support will make the greatest difference to them and if necessary refer to partner organisations for on-going support.

We directly support clients and their families to access the appropriate benefits. We will assist with all types of form filling; these could include benefit forms, Blue Badge, housing and grant applications.

Community Navigators undertake assessments for telecare (lifeline), also for minor aids and adaptations in the home.

Over the last year the service has enabled 3,000 people to remain independent in their own homes.


Client quotes:

“Excellent fast effective service”

“The service is very good and I have already recommended you”

“The service was the very best, thank you very much”

“So nice to talk to someone who cares and understands”

“Thank you for your kindness in helping me. I am very grateful”

“Needed telecare for an early hospital discharge and it was installed within 48 hours, Amazing”.


To make a referral please use the online form below