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Medway Care Navigator Service


The Care Navigator role is part of the wider community services re-design programme to improve support to high risk patients by assisting them to better navigate through health, social care and voluntary sector support services. 

The Navigators are non-clinical, offering free impartial information advice and guidance to enable patients referred by the GP Practices and the Medway Community Health Team to access appropriate support services within the community. 

A named Care Navigator is linked to each Local Care Team, offering a personalised service.  The service supports and encourages service users to remain in their own homes, increases their ability to take control and self-manage, thereby reducing demand on health services. 


How to Access the Service

Referrals to this service are via the GP Practices and Medway Community Health Managers. 

If you feel you would benefit from this service you would need to speak to your GP Practice, who would then refer on to us through secure email. 


How the Care Navigators Can Help

Care Navigators act as advocates for the patient and their carer’s, signposting them to health and community services assisting them to find the right service to meet their needs and aspirations.  

Once we have discussed options with clients and their families, appropriate introductions are made to other services or organisations who can provide on-going support. 

Such as:

Advocacy, Befriending, Benefit advice, Adaptations and Aids, Day care, Dog walking and animal sitting, Domestic support, Domiciliary and care providers, Carers Support Falls prevention classes, Financial and legal issues, Gardening, Handyman services, Health services, Home safety, Housing, Sensory services, Shopping support, Social activities, Specialist support services, Transport, Telecare & Telehealth, White goods 


What we Cannot Do

We are unable to directly support patients with transport, cleaning, caring, or carry out tasks in their own homes, but we can find local services who can help. 

For further information call the Central Hub 0300 011 1965 or email