Compliments and complaints

We value your feedback on our services, staff, and volunteers. Your comments help us improve and shape our future support.

Please get in touch

We value any positive feedback you would like to share, and please be assured we are committed to handling all complaints fairly, thoroughly, and promptly.

Please note, we have a zero-tolerance policy for harassment, discrimination, violence, or any unacceptable behaviour towards our staff, volunteers, or service users. Everyone deserves to be treated with respect.

Any instances of discriminatory behaviour or unreasonable complaints will be addressed swiftly, and we reserve the right to refuse or withdraw services if necessary.

If you wish to make a written, formal complaint, please write to the Chief Executive. All written complaints will be logged and you will receive a written acknowledgement within three working days. We will aim to investigate your complaint and respond within ten working days. If this is not possible, an interim response will be made and we will then keep you informed of progress every fifteen working days.

I spoke to mum last night and she was a little overwhelmed by how amazing everyone has been. She said that everyone has been so caring and helpful. On a personal note, I just wanted to extend my thanks to everyone as they have made, what has been a really difficult time, a little more bearable.

Family member of a patient supported in Social Prescribing Sheppey PCN

Our services

Supporting adults and carers

We can help maintain independence, navigate challenges, and improve overall wellbeing.

Supporting children and young people

Providing emotional and practical support to young carers, children with disabilities and their families.

Support for charities and community groups

We offer information, advice, training and networking opportunities for local charities, community groups and voluntary organisations.