Supporting individuals and their families and carers to navigate through health, social care and voluntary support services.
Our wellbeing navigation service is free, offering impartial information, advice and guidance to adults over the age of 18. We’ll help you access community, health, and social care services and work with you, your family and carers to help you find the right local support and opportunities to improve your wellbeing.
If you are a patient at Medway Maritime Hospital, hospital navigators can provide you with practical support to ensure that your home is safe, and care is in place so that you can be discharged when you are ready.
We also offer a specialist service to support adults aged 18-45 with advice on housing, homelessness, education, employment and benefits.
What support will I receive?
We can provide information and guidance, practical assistance and emotional support, and help to access a range of community, health and social care support services.
Supporting you in the best way
providing access to the service through home visits, face-to-face appointments, telephone or email.
Assessing your needs
listening to your needs and identifying what kind of help and support would benefit you.
Access to financial support and advice
helping you manage money and claim any income and benefits you may be entitled to.
Maintaining and adapting your home
arranging mobility adaptations, equipment aids and assistive technology to support you to live safely and independently in your home.
Applying for other services, grants and support
helping you to complete a wide range of assessment and application forms.
Building your social networks
exploring peer support groups, befriending and creative activities, to make social connections and develop your interests.
Accessing other support
helping you find support for a range of needs including domiciliary care, housing, transport, gardening, handyman services, shopping etc.
Imago Hub
The Hub offers information and advice for carers and professionals. As your first point of contact when you join the service, our friendly team will make sure they understand your needs and guide you through support available in your area. The Hub is available for you to call with any queries Monday–Friday 9am-5pm.
Meeting you at home
We can visit you at home to meet you and your family, to work out what you need, help you with your immediate issues and agree a plan for what happens next.
Supporting you when you leave hospital
If you are in hospital, we can make sure the right support is in place at home, so that you can be discharged safely when medical staff say you are ready.
99%
clients would recommend the wellbeing navigation service to friends and family
790
Medway Maritime Hospital patients were supported to return home
I have had a stroke, so communicating is an issue, the navigator was understanding and patient. She listened to me and gave me time to think and speak. I really appreciate the help with the forms, it was very kind.
Brian, Wellbeing Navigation Client
Our funding partners
The Medway Wellbeing Navigation Service is commissioned by Medway Council and NHS Medway
